More varieties will be coming available weekly from late March. If you ordered plants such as non-hardy varieties (e.g. many floating types) your order will ship once all items are ready. If you have any issues or questions regarding pre-orders please drop us an email.
ISSUES WITH DELIVERY
Occasionally there may be an issue with your consignment. Please contact us at your earliest convenience for any issues regarding the delivery of your order - we'll endeavour to remedy the situation as soon as possible.
Queries regarding damaged items must be accompanied by photographs of the items and packaging in order for us to assist you. You can find our policy on refunds and returns here.
Important: When making a request please quote your 6-digit order number (if applicable).
If requesting suggestions for planting please include information about your pond space and any specific requirements.
We aim to respond as soon as possible, but due to the high volume of enquiries there may be some delay with responses.
We pride ourselves on our high level of customer service, and will do our best always to help. Any comments positive or negative will be gratefully received.
Happy planting - P&G
General inquiries: email@example.com
Existing order inquiries (include 6-digit order number): firstname.lastname@example.org
Large, bespoke, and industrial aquatic projects: email@example.com